Don Boner PDF
Version
Indianapolis, IN 46202
317.445.5287 don.boner@ameritech.net
SUMMARY
OF QUALIFICATIONS
Dynamic and highly effective Information Technology
Project / Applications Development Manager / Instructor / Helpdesk Technician
with a stellar track record of providing key leadership and expertise in
developing and implementing new software applications as well as supporting
existing systems. A versatile, people
oriented individual who manages multiple projects under tight time constraints,
works in matrix environments and builds positive relationships. Dedicated manager able to recruit, retain,
develop and motivate employees to new levels of productivity. Proven strengths in
PROFESSIONAL
EXPERIENCE
WELLPOINT INC.,
BENDER CONSULTING INC, Assigned
to WellPoint Helpdesk, 2006 – 2008
Help
Desk Analyst I
Provided outstanding IT support for 42,000 WellPoint
employees. Outperformed a majority of my
peers by maintaining exemplary statistics measured by the number of calls taken
each day, average call length and first line resolution. Maintained the lowest after call time average
between each helpdesk call.
·
Received all
telephone or automated requests for desktop IT Assistance and accurately recorded
and fulfilled requests within established timeframes utilizing Customer Service
skills, Troubleshooting skills and Hardware \ Software skills.
·
Supporting mission
critical applications on over 40,000 corporate computers by installing or
repairing malfunctioning applications and by utilizing the correct procedures.
·
Made appropriate
and timely referrals of any requests that could not be immediately resolved
ensuring timely resolution and client satisfaction.
PROFESSIONAL CAREERS INSTITUTE
(now Kaplan College), Indianapolis, IN 2003 – 2006
Instructor
Part-time Instructor at
·
Provided
simulated work environment experience with in-house Internships, completed
project design and management.
·
Created and
customized a modular training program for an introductory Information
Technology program for the new user to gain hands on experience with Microsoft
Office applications to become more proficient in their computer skills.
ADMAN, a VNU Company, Indianapolis,
IN 1983 – 2002
Co-Manager of Operations 1993
– 2002
Oversaw all aspects of
·
Led company
turnaround from a loss of $900,000 to net income of $90,000 within two years by
conceiving and effectively executing a plan to reduce labor expenses by 50%.
·
Reduced costs
while maintaining high quality achieving return on investment (ROI) as high as
22% in a nine-year period by staying abreast of financial trends, ensuring
strict spending and expense compliance.
Don
Boner Page
Two
ADMAN (continued)
·
Developed direct
mail campaigns and lead generation initiatives that resulted in increased
revenues from $1.4 Million to $2.9 Million.
Director of Product Development & Program Manager 1988
– 2002
Led all aspects of information technology management
and all activities of the software life cycle.
Supervised 11 Programmers and Quality Assurance employees. Accountable for technical recruitment, hiring
and training.
·
Created an
innovative job cost estimating system based on a weighted average of actual
charges that became a popular and profitable module for the company.
·
Played a pivotal
role in maintaining company’s client base by championing migration of product
software from DOS to Windows / MAC that dramatically enhanced software; led
flawless conversion completing coding on time and under budget.
·
Cultivated a
learning organization by creating training programs for new hires and junior
programmers.
·
Designed and
developed an industry-first automated call-tracking system for helpdesk that
enabled company to track time spent assisting clients and accurately billing
for support.
Programmer / Analyst Application Programmer 1983
– 1987
Designed, developed, maintained and enhanced
components of the Adman System. Responsible
for the development and product life cycle of time and production billing,
accounts receivable / payable, general ledger, media billing, time history,
estimating, job tracking and media ordering software applications.
·
Ability to
quickly develop technical skills and gain industry knowledge recognized with
promotions.
EDUCATION,
CERTIFICATIONS AND ACHIEVEMENTS
I-Net+ Certification
TQM Training and
Project Management, US West, Indianapolis, IN
AA, Computer
Technology,
Graduated with High Honors. GPA = 4.0 / 4.0
Certificate,
Broadcast Management, Tennessee Institute of Broadcasting,
Certificate, Film
Production,
Wrote and
directed the following films
Ripple, 15 minutes, a science fiction story, URL http://www.dl-sites.com/ripple.htm
The Bumbling Detective, 5
minutes, a non-sensible comedy,
URL http://www.dl-sites.com/the-bumbling-detective.htm
Welcome to Kentuckiana, 13
minutes, satire that shows the absurdity of stereotyping
Losers Lounge, 87 minutes,
film noir-style murder mystery-awarding wining (2004 BBIFF)
Somewhere In Indiana, 87
minutes, drama, psychological pilgrimage distributed by Echelon Entertainment
The Report, short winner
2007 Worldfest Huston REMI
URL http://www.somewhereinin.com
/ http://www.the-report.info
TECHNICAL
KNOWLEDGE BASE
|
Project Management / Spreadsheet
Development / Word Processing |
Microsoft Project2000, Excel, Word |
|
Image
Editing and Creation |
Adobe PhotoShop |
|
Non-linear
Editing |
Adobe Premiere, Adobe After Effects |
|
Database
Management |
Visual FoxPro, FoxPro, Microsoft Access |
|
Language |
Visual Basic, HTML |
|
Operating
Systems |
Windows, Windows NT, MAC OS 9, UNIX |